What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: March 09, 2023 17:37
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: March 09, 2023 17:37
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards.
Last updated: March 09, 2023 17:38
When will I get my reward?
Emerald Wonders are set to ship in September or October 2023. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.
Last updated: March 09, 2023 17:38
Why Wondercraft or Wonder Playing Cards?
This is our 8th playing card design project and fifth Kickstarter campaign. We have also released exclusive products outside Kickstarter that have sold out within seconds. We have built strong relationships over the years with our trusted partners from around the world (Europe, South America, North America, and Asia) to bring you the highest quality playing card projects on the market. You can check out the reviews here: https://www.wondercraftcards.com/pages/reviews
Last updated: March 09, 2023 17:39
What if I have a problem with my Backerkit survey?
Please reach out to us via the support email address provided or through Kickstarter.
Last updated: March 09, 2023 17:39
How long will the survey be open?
Surveys will be open for approximately two weeks. Completing your survey in a timely manner helps us finalize counts for production so you get your pledge sooner!
Last updated: March 09, 2023 17:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.